Terms and Conditions
PRODUCTION TURNAROUND TIME
Other than the products listed in our shop, NZ Girl Company pieces are hand made to order and according to personal preferences. This means that each piece is unique and made especially for you. We will advise an estimate turnaround date for each individual product listing upon receiving your order. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment. Every effort will be made to have your beautiful piece to you as quickly as possible! Please note that turnaround times are an approximate guide and are subject to change or delay.
SHIPPING & HANDLING
All items are sent via Pass the Parcel. Prices range from $6.50 for small parcels to $8.40 for large parcels for local delivery and throughout NZ.
We can also ship to Australia – please enquire about shipping costs and we will get your order despatched to you as soon as possible. Occasionally, dependent on Australia’s laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of this will be necessary to release your order from customs on arrival.
SHIPPING POLICY:
Shipping & Delivery
All orders are shipped on Fridays:
Courier Delivery (NZ Post) – Flat rate of $6.50
Or Pass the Parcel. Prices range from $6.50 for small parcels to $8.40 for large parcels for local delivery and throughout NZ.
Urban & Rural Deliveries:
(Tracked/Signature Required or NOT required) – $6.50
All goods are delivered by courier.
Delivery is 1-5 days from the date of dispatch.
International Deliveries:
Goods can be sent to overseas destinations by NZ Post at a Flat rate of NZ$30.00
Collections:
Collections are available from Rolleston if prearranged.
PAYMENT TERMS for WORKSHOPS:
Full payment required upon booking for 1 session.
Payment for bookings of more than 1 session can be paid weekly.
Family discount is available.
PAYMENT TERMS for PARTIES:
50% deposit is required upon booking, balance must be paid before the day.
Any additional guests can be paid for on the day.
WARRANTY, REPAIRS & RETURNS:
Returns Policy
Goods sold are non-refundable. Items which are made to order cannot be exchanged or returned for change of mind. Please reach out to our team with any questions you may have prior to ordering, to ensure the piece you choose is perfect for you.
Warranty | Online Store Products
NZ Girl Company covers the cost of reasonable repairs under normal wear for 3 months after purchase. Our products are fine and delicate and should be worn and handled with care.
Normal wear is defined by wear that is in line with the detailed instructions in our Jewellery Care Guidelines. (add a link to description I sent to you previously) i.e
How to make sure your jewellery has a long lasting life?:
✓ Remove jewellery before showering, swimming and washing hands
✓ Avoid contact with harsh chemicals including cleaning products and hand sanitisers
✓ Remove while sleeping to avoid accidental
✓ Remove your rings before applying body lotions
If a piece shows signs of improper care, or is damaged in a way resulting from something other than normal wear, i.e accidental damage, we will repair the piece at cost as agreed with pre approval by the customer. In the case that a piece requires repair, customers will be responsible for return shipping costs.